Key performance indicators are essential to the public fleet management profession, whether that's technician productivity, vehicle availability, or preventive maintenance compliance. Kevin Devery from Goodyear, Arizona, tells us what numbers he focuses on, how to boost numbers that may be lower than targeted, and what you could be getting wrong.
Topics discussed:
How to determine what metrics to measure.
Improving your numbers.
Why you need to be careful when measuring technician productivity.
How fleet metrics compare at different organizations.
Where to start if you're starting measurements for the first time.
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⏱ Timestamps ⏱
0:01 Introduction
0:37 Kevin Devery’s Fleet Experience
1:29 Why Metrics are Important
2:20 How to Determine What to Measure
3:18 How Can You Boost Numbers if You Don’t Reach Your Goals
5:10 Technician Productivity
8:12 Data Measurement at Different Public Fleets
9:56 Tips for First-Time Data Gathering & Measurement