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FleetSpeakby Thi DaoApril 30, 2015

Know Your Audience When Using Acronyms

Are you a CAFM, CPFP, or CEM? Do you belong to MEMA or FLAGFA, or the NCSFA? Do you use CNG or LNG in your fleet? Do you even know what I’m talking about?

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FleetSpeakby Thi DaoMarch 2, 2015

Hiring and Keeping the Best Administrative Staff

If an administrative staff member becomes more invested in the fleet industry, the job becomes more than just a job.

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FleetSpeakby Thi DaoJanuary 26, 2015

Wondries Fleet Stocked 1,500 Crown Vics

Staff members from the Wondries Fleet Group in Alhambra, Calif., talk about selling their last 1,500 Crown Vics, the most popular vehicles sold on the national contract, and one of the biggest frustrations in government fleet sales.

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FleetSpeakby Thi DaoJanuary 13, 2015

Dealing With Objections to New Policies

If there is pushback to new policies that fleet implements, how do you convince customers they’re not always right?

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FleetSpeakby Thi DaoNovember 5, 2014

Getting Help from Your Neighbors

A neighboring fleet manager touring your shop can often clearly see what could be improved that you can’t see because it has become part of the way the shop functions.

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FleetSpeakby Thi DaoOctober 9, 2014

More Work, Less Staff

At what point does doing more with less result in doing less with less?

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FleetSpeakby Thi DaoSeptember 2, 2014

What Impression Do You Make?

Have you googled your fleet operation? I probably have, numerous times, looking for your fleet website. The range of information provided across the many websites I’ve seen is surprising.

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FleetSpeakby Thi DaoJuly 22, 2014

Don’t Look the Other Way

If you see a trusted employee taking something that's not his to take, what do you do? If you’re a fleet manager new to an organization and see ethics violations fleet-wide, how to do you handle it?

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My Remembrances of Ed Bobit

One of the highest compliments to someone in the auto industry is to say they have gasoline running through their veins. In Ed Bobit's case, he had "fleet" running through his veins.

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FleetSpeakby Thi DaoJune 1, 2014

Using Awards to Motivate Staff

Recognition programs provide another way for fleets to reward their staff and for the industry to reward its highest performers. What might be best about recognition programs is the drive for continuous improvement.

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FleetSpeakby Thi DaoMay 12, 2014

You Don’t Need That Car!

Why are user departments hesitant to give up their underutilized vehicles? Necessity, not convenience, should dictate whether a car should be kept as an assigned vehicle.

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FleetSpeakby Thi DaoMarch 1, 2014

Managing Public Perception

Readers of local news stories online make all sorts of accusations behind anonymous usernames, especially if it’s about their local government. I’m not saying all negative comments are unwarranted, but there is often more outrage than wrong­doing.

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