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SEARCHMENUSEARCHCOVINGTON, KY - The City of Covington reports positive customer service results after switching to a new online vehicle maintenance tracking system for its fleet assets, according to Fleet Manager Warren Van Overbeke.
Read More →NEW YORK - A report from the New York City Mayor’s Office of Operations includes recommendations estimated to save $71 million in fleet costs in four years by streamlining city fleet management, centralizing operations, cutting fuel use, and decreasing fleet size, among other measures.
Read More →One of the best practices fleets have found useful in improving operations and customer satisfaction is regular customer feedback, which can be as simple as informal conversations or observations.
Read More →Providing the best customer service possible should be your fleet’s No. 1 priority. Best practices include showing respect for others, demonstrating integrity, and working as a team to achieve common goals.
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