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Craig Willingham knows directing your focus to the immediate task at hand improves the quality of work you accomplish.
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One benefit of the fleet community is the ability to learn from each other’s good (and bad) experiences. Fleet managers share the initiatives that have found them success, and offer guidance on the challenges they faced along the way.
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The City of Centennial, Colo., is hoping five additional snow plows added to the fleet will boost its citizens’ reviews on snow removal.
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A fleet open house is a great public relations tool not just with the public, but also with user departments. Here's how to make sure your open house is successful.
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Better time management and job organization can help fleet managers work more effectively, which may get them home on time.
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Each year, Government Fleet magazine conducts a competition for the Public Sector Fleet Manager of the Year. In reading this year's applications, As a judge, Steve Kibler found a wealth of information regarding best practices that should be shared with every fleet manager.
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How does a public sector fleet organization balance the mandates of severe budget cuts with maintaining viable, responsive, and professional services? Oregon's state fleet looks to new approaches, analysis, and relationships.
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A customer satisfaction survey can allow a fleet management team to improve problem areas and establish benchmarks for customer service. Do some research before starting.
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Through use of its fleet software program, fleet advisory committee, and support of qualified staff members, the Town of Castle Rock, Colo., has maintained a 95-percent customer satisfaction rating.
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Conducting customer service surveys and using the results to address customer concerns is just one way to improve user satisfaction.
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